Terms

Updated October 19, 2026.

Educational use

EMS SkillLab provides educational planning, practice, scenario, and lab-support tools. It is not medical direction, certification, or a substitute for an approved curriculum, current protocol, device instructions, or local authorization. Instructors and learners are responsible for checking content against the applicable scope of practice, agency or program policy, medical oversight, and current standards before use.

Free starter account

You can create a free account to keep sample cases and guided preparation work. No payment method is needed and creating an account does not start a subscription or a billing trial. Verified free accounts receive 3 starter generation credits for station guides and lab plans. Accounts verified before the AI scenario creator launched keep their existing starter credits for any resource. Additional generation is available with prepaid credits or optional membership.

Free AI scenarios

Anyone can create 5 complete AI patient scenarios free, without an account or payment method. The free scenarios are linked to a private key stored in the browser used to create them; clearing site data or changing browser or device can make them unavailable there, so sign in to save them to an account library. Reopening, printing, copying and downloading created scenarios is free. Requests that fail or do not pass our content checks do not use a free scenario. After 5 successful creations, additional AI scenarios use 1 purchased credit each or are included with membership within a monthly fair-use limit. We may limit free creation from a network or pause it when capacity or budget limits are reached. AI scenarios are fictional, NREMT-aligned training material; they are not written, approved or endorsed by the National Registry of Emergency Medical Technicians and must be reviewed by a qualified instructor and adapted to local protocols before use.

One-time generation credits

A credit pack costs $9 USD once and adds 10 generation credits to your account after successful payment. A patient scenario uses 1 credit, a station guide uses 2, and a lab plan uses 3. The cost is shown before generation. Purchased credits do not expire and packs do not renew or refill automatically. Credits have no cash value and cannot be transferred between accounts. A successful credit generation is backed up to your saved library; failed or abandoned generations return their reserved credits. You may reopen, print, edit saved text and export existing saved resources without spending credits or maintaining a subscription. The saved-library limit is 50 resources. Credits associated with a refunded or disputed payment are removed and may reduce the available balance. Existing membership generation does not consume credits.

Subscription

One instructor subscription is $19 USD per month and includes access to the skill library, student, lab-instructor, and program-lead workspaces, generated scenarios and station tools, Lab Builder, printing, Word export, and saved-plan features. Eligible new subscribers receive a 14-day free trial. A payment method is required. Unless canceled first, the subscription renews at $19 per month when the trial ends and on each monthly renewal date thereafter. Returning subscribers who are not eligible for another trial are charged when checkout is completed.

You may cancel through the secure billing portal. Cancellation stops future renewals; access continues through any already-paid period. If a trial is canceled before its end, no first subscription charge should occur. Failed or unresolved payments may interrupt tool access. Saved plans and previously exported files are not automatically deleted when paid tool access ends.

Refunds

Payments already processed are non-refundable and there are no prorated refunds for unused portions of a billing period, except where required by law. Billing errors or duplicate charges will be reviewed through Support & Feedback.

Account and content use

Keep your account credentials private. Classroom use of materials you generate for your own teaching or learning is permitted. Account sharing, resale, or redistribution of the underlying EMS SkillLab library, application code, or bulk content is not included in the subscription.

Billing and taxes

Stripe processes payment information; EMS SkillLab does not store full card numbers. Applicable taxes may be added where required. Payment-method availability can vary by device, browser, and region.

Support

For account access, billing questions, technical issues, or content corrections, use Support & Feedback. Do not send passwords, complete card details, or patient-identifying information.